After Sales Manager Europe and UK

• Lead after-sales operations across EU and UK markets
• Manage and develop international teams

Company

Our client is a global technology company specialising in innovative consumer electronics.

Role

• Develop and execute the after-sales strategy tailored to the EU and UK markets, focusing on retail channel operations
• Manage and strengthen relationships with retail partners to ensure seamless warranty, repair, and service delivery
• Oversee end-to-end after-sales processes, including service logistics, repair turnaround times, and customer support quality
• Monitor and analyse service metrics to identify opportunities for operational improvements, improved customer experience, and cost efficiencies
• Collaborate with product management, supply chain, and quality teams to address recurring issues and improve product reliability
• Lead and develop a high-performing after-sales team across multiple European countries
• Ensure compliance with local regulations and standards related to product servicing and customer rights
• Manage budgets, forecasts, and vendor contracts related to after-sales services

Candidate

• 7+ years of international after-sales experience, ideally within consumer electronics
• Strong understanding of retail distribution models and challenges in servicing products sold through third-party channel
• Proven leadership skills with a track record in managing and developing cross-functional teams
• Excellent analytical skills and experience using data to drive performance improvements
• Customer-focused mindset with a commitment to quality and service excellence
• Fluency in English

Deal

• A senior leadership role with ownership over after-sales strategy across multiple European markets within a global electronics leader
• The chance to manage and develop high-performing teams across countries, fostering growth and collaboration
• Competitive salary package